At Hallmark Gift Shop, we’re dedicated to making your gift-giving experience as joyful and seamless as possible. Below you’ll find answers to our most commonly asked questions about our products, delivery, and services.

About Our Products

What types of products do you offer?
We specialize in premium gift-giving solutions including:
  • Boxed Cards and Greeting Cards for every occasion
  • Classic and Interactive Stuffed Animals
  • Our signature Itty Bittys® collectible plush series
  • Gift Bag Sets and Wrapping Paper Sets for beautiful presentation
Are your products suitable for corporate gifting?
Absolutely! Our Gift Bag Sets and premium Wrapping Paper Sets are particularly popular for corporate events, offering elegant presentation that makes a lasting impression. Many business customers also appreciate our bulk ordering options.
What makes your stuffed animals special?
Our stuffed animals range from classic plush to innovative Interactive Stuffed Animals that engage the recipient. The Itty Bittys® series offers adorable collectibles perfect for brightening anyone’s day. All our plush items are made with premium materials and careful craftsmanship.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting “Create Account” after entering your email address. Having an account lets you track orders, save your preferences, and checkout faster in the future.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. We’ll send you a link to create a new password.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure prompt delivery, so please contact our customer service team immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.

Payment Options

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment transactions. We never store your full payment details on our servers.
Why was my payment declined?
Payment declines are usually due to:
  • Insufficient funds
  • Incorrect billing address
  • Card expiration
  • International transaction restrictions (check with your bank)
If you continue having trouble, please try another payment method or contact your bank.

Shipping & Delivery

Where do you ship?
We proudly ship worldwide, excluding only a few remote areas in Asia and other locations. During checkout, our system will automatically confirm if we can deliver to your specified address.
What are my shipping options?
We offer two convenient shipping methods:
  • Standard Shipping ($12.95): Via DHL or FedEx with delivery in 10-15 days after shipping (plus 1-2 business days processing)
  • Free Shipping: For orders $50+ via EMS with delivery in 15-25 days after shipping (plus 1-2 business days processing)
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also check your order status by logging into your account on our website.
Why hasn’t my order arrived yet?
Delivery times vary by destination and shipping method selected. Please allow the full estimated delivery time (including processing) before contacting us. If your order is beyond the estimated delivery window, please check your tracking information first, then contact our customer service team with your order number.

Pro Tip: Combine multiple items like wrapping paper sets with coordinating gift bags to reach the $50 free shipping threshold while creating perfectly presented gifts!

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date. Items must be unused and in their original packaging with all tags attached. To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return.
How long do refunds take to process?
Once we receive your returned items, please allow 5-7 business days for processing. The refund will then be issued to your original payment method. The time it takes for the refund to appear in your account depends on your bank or payment provider.
Do you offer exchanges?
Yes! If you’d like to exchange an item, please contact our customer service team. We’ll guide you through the process, which may involve returning the original item and placing a new order for the replacement.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (such as shipping the wrong item). We recommend using a trackable shipping method for returns.

Additional Questions

How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We typically respond within 24-48 hours. Please include your order number in any inquiries about specific orders.
What is your company address?
Hallmark Gift Shop
233 Buckland Hills Dr
Manchester, US 06042

Didn’t find the answer you were looking for? We’re always happy to help! Contact us at [email protected] with any additional questions.

Start creating gift moments that arrive as beautifully as they’re given at www.thegiftbag-shop.com.