Returns & Exchanges

At Hallmark Gift Shop, we wrap every order with care—just like our popular Wrapping Paper Sets. But if your purchase doesn’t bring the intended joy, we’ll make it right with our warm and worry-free return process.

Our 3-Step Return Process

Step 1: Initiate Your Return

Within 15 days of receiving your order (whether it’s one of our cuddly Classic Stuffed Animals or playful Itty Bittys®), please email our care team at [email protected] with:

• Your order number
• Item(s) you wish to return
• Reason for return (helps us improve our collection!)

Step 2: Package & Ship

For US Customers: We’ll email you a prepaid return label for our carriers (DHL/FedEx). Simply repackage the item in its original packaging—just like you’d carefully place one of our Boxed Cards back in its sleeve.

International Customers: You’ll need to arrange return shipping. We recommend using a trackable service (like EMS or DHL) to ensure your package finds its way back to our Manchester, US location.

Step 3: Receive Your Refund

Once we receive and inspect your return (typically within 3-5 business days), we’ll process your refund through your original payment method:

• Credit Cards (Visa/MasterCard/JCB): 3-5 business days to reflect
• PayPal: Typically appears within 24 hours

Note: Original shipping fees are non-refundable, except for defective items.

Special Considerations

To maintain the magic of gifting, some items cannot be returned:

• Personalized Greeting Cards: Once we’ve printed your special message, these become uniquely yours
• Opened Gift Bag Sets: If the coordinating pieces have been separated

For damaged or incorrect items, we’ll happily send replacements (subject to availability) or issue refunds—no need to return the item. Just include photos in your email.

Exchange Requests

Prefer a different Interactive Stuffed Animal or color of Wrapping Paper? Simply follow the return process and place a new order. For faster service, mention “Exchange for

” in your return request.