At Hallmark Gift Shop, we wrap every order with care—just like our popular Wrapping Paper Sets. Whether you’re sending cuddly companions to loved ones or selecting the perfect Boxed Cards for special occasions, we want your gifting experience to be as joyful as receiving one of our plush friends.
Shipping Information
Order Processing: 1-2 business days (excluding weekends and holidays)
Delivery Methods:
- Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
- Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipping)
We ship worldwide, excluding some Asian regions and remote areas. Tracking information will be emailed once your order ships.
Our Heartfelt Returns Policy
If your purchase doesn’t bring the intended joy—whether it’s one of our playful Itty Bittys® or a Classic Stuffed Animal—we’ll make it right with our warm and worry-free return process.
Key Return Details
- Return Window: 15 days from delivery date
- Refund Timeline: 3-5 business days after we receive your return
- Non-Returnable Items:
- Personalized Greeting Cards (once printed with your special message)
- Opened Gift Bag Sets (if coordinating pieces have been separated)
Our 3-Step Return Process
Step 1: Initiate Your Return
Within 15 days of receiving your order, please email our care team at [email protected] with:
- Your order number
- Item(s) you wish to return
- Reason for return (helps us improve our collection!)
Sample Return Request Email:
Subject: Return Request for Order #12345
Dear Hallmark Gift Shop Team,
I’d like to return the following item from my recent order:
Order Number: #12345
Item: Interactive Stuffed Animal – “Bouncy Bunny”
Reason: Arrived with slight stitching issue
Please advise next steps. Thank you for making gifting special!
Warmly,
[Your Name]
Step 2: Package & Ship
For US Customers: We’ll email you a prepaid return label for our carriers (DHL/FedEx). Simply repackage the item in its original packaging—just like you’d carefully place one of our Boxed Cards back in its sleeve.
International Customers: You’ll need to arrange return shipping. We recommend using a trackable service (like EMS or DHL) to our Manchester, US location.
Step 3: Receive Your Refund
Once we receive and inspect your return (typically within 3-5 business days), we’ll process your refund through your original payment method:
- Credit Cards (Visa/MasterCard/JCB): 3-5 business days to reflect
- PayPal: Typically appears within 24 hours
Note: Original shipping fees are non-refundable, except for defective items.
Special Considerations
For damaged or incorrect items, we’ll happily send replacements (subject to availability) or issue refunds—no need to return the item. Just include photos in your email.
Exchange Requests
Prefer a different Interactive Stuffed Animal or color of Wrapping Paper? Simply follow the return process and place a new order. For faster service, mention “Exchange for
Classic Stuffed Animals
Still Have Questions?
Our customer care team treats every inquiry with the same attention we give to selecting our products. Contact us at [email protected] or by mail:
Hallmark Gift Shop
233 Buckland Hills Dr
Manchester, US 06042
We’re here Monday-Friday, 9am-5pm EST to help make your gifting experience delightful.