Welcome to Hallmark Gift Shop (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website thegiftbag-shop.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms. Our shop specializes in carefully curated gifts including plush companions, greeting cards, and wrapping essentials designed to make every occasion special.

1. User Responsibilities

1.1 Account Accuracy

When creating an account or making purchases, you agree to provide current, complete, and accurate information. This includes ensuring shipping addresses are correct for your Boxed Cards, Stuffed Animals, or other delicate gifts.

1.2 Prohibited Activities

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to purchase items fraudulently
  • Resell our products without authorization
  • Reproduce content from our site including product images of our Itty Bittys® or Wrapping Paper Sets

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our Classic Stuffed Animals, Interactive Stuffed Animals, and all gift items. However, slight variations in color or texture may occur. Product packaging (like Gift Bag Sets) may be updated periodically.

2.2 Personalization

For personalized Greeting Cards:

  • You are responsible for verifying all personalization details before submission
  • Once printed, personalized items cannot be returned or refunded
  • Allow additional processing time for personalized orders

Our plush friends and paper goods are designed to spark joy. If any item doesn’t meet your expectations, please see our Returns section below.

3. Ordering and Payment

3.1 Order Acceptance

Your order is an offer to purchase. We accept Visa, MasterCard, JCB, and PayPal. Order confirmation emails do not constitute acceptance; we reserve the right to refuse any order.

3.2 Pricing

All prices are in USD. While we check accuracy, errors may occur. If we discover an error in pricing for items like our Interactive Stuffed Animals or Wrapping Paper Sets, we will contact you before processing.

3.3 Shipping

We carefully wrap every order as we would our Wrapping Paper Sets:

  • Processing: 1-2 business days (excluding weekends/holidays)
  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipping)
  • Free Shipping: Orders over $50 via EMS (15-25 business days)

We ship worldwide except some Asian regions and remote areas. You’ll receive tracking information when your order ships.

4. Returns and Refunds

4.1 Return Policy

We want every gift to bring joy. If not, our return process is simple:

  • Window: 15 days from delivery
  • Non-Returnable: Personalized Greeting Cards, opened Gift Bag Sets with separated pieces
  • Condition: Items must be unused in original packaging (like Boxed Cards in their sleeves)

4.2 Return Process

  1. Email [email protected] within 15 days with order details
  2. US customers receive prepaid labels; international arranges return shipping
  3. Refunds processed within 3-5 business days after we receive returns

4.3 Refunds

Original shipping fees are non-refundable except for defective items. Refunds go to original payment method:

  • Credit Cards: 3-5 business days
  • PayPal: Typically within 24 hours

5. Intellectual Property

All content on our site, including images of our Classic Stuffed Animals, Itty Bittys®, and product descriptions, is our property or used with permission. You may not:

  • Use our trademarks (like Hallmark Gift Shop) without permission
  • Copy product designs or packaging concepts
  • Scrape or reproduce content for commercial use

6. Liability Limitations

6.1 Product Use

Our Interactive Stuffed Animals and other products are designed for their intended purposes. We’re not liable for:

  • Misuse of products
  • Incorrect care instructions followed
  • Allergic reactions to materials

6.2 Website Availability

We strive to keep our site available but aren’t liable for temporary outages affecting your ability to purchase Boxed Cards or other time-sensitive items.

We carefully select every item in our collection and stand behind our products. If you have any concerns about your plush companions or paper goods, please contact our care team.

7. General Provisions

7.1 Changes to Terms

We may update these terms. Continued use after changes constitutes acceptance.

7.2 Governing Law

These terms are governed by laws of Manchester, US.

7.3 Contact

For questions about these terms or your Itty Bittys® order:

Hallmark Gift Shop
233 Buckland Hills Dr
Manchester, US 06042
Email: [email protected]
Hours: Monday-Friday, 9am-5pm EST